Located in Eugene, Oregan.
BeBe Babies and Friends can also be found online at both their etsy shop and their website.
While shopping for a "my first baby doll" for a beloved neice, we came across this shop. First of all, we were impressed.
1. This shop features different types of dolls at different price levels. ***** 5 stars for customer appeal.
2. Dolls photos were simple, clear, and focused around the product. ***** 5 stars for best of show.
3. It would be just our luck that the doll we wanted to purchase was sold before we could click the ADD TO CART button, so upon contacting the owner of this shop, we were able to order a doll. Not only were we able to custom order a doll, but the creator of this doll stuck in a special note to the receipient at our request. In addition the order was able to be made within a deadline. **** 5 stars for customer service.
4. We were notified when the custom listing was ready and when our product had shipped. ****4 stars for shipping notice. (5 *****'s if we would have been given the usps tracking number at time of notice).
5. As seen in this photo, the doll was beautifully and appropriately packaged. You can see the "extra little note" tucked inside the packaging. Doll contains shop's tag and is ready for it's new owner. ***** 5 stars for packaging.
6. Doll was shipped in a size appropriate box and packaged in a USPS priority box. Postage marked on the box proved to be more than postage paid at time of purchase. This tells us that the shop owner is honest and willing to take a dent in shipping costs rather then over charge their customers. **** 5 stars for shipping.
7. Follow-up. We actually notified the shop owner that item was received and left positive feedback at their etsy shop. Ordinarly we would wait to see if there was any follow-up from the shop checking to see if the item was 1. received, 2. satisfactory, and 3. feedback left.
8. When of the first things we check out before purchasing from a shop for their profile. It tells us about the shop and the owner. We were quite comfortable with the etsy profile for this shop. *****5 stars.
9. The second thing we check before confirming a purchase is the shop's policy. This we found a little confusing, as it states: *OOAK (one of a kind) baby dolls are not intended for children (as stated in their listings) and therefore are not covered under this policy if they are given to a child and then damaged.* So we contacted the shops owner asking if the doll we were considering for purchase as suitable for a nine month old child and washable. The response was, "These dolls are perfect for babies and can be washed on gentle cycle in a pillowcase. :)" See the confusion? Easily fixed with some rewording in the shop's policy. We give it **** 4 stars.
10. Lastly, we headed over to BeBe and Friends Website. It turns out there is also a bebe baby blog too.
For all intent and purposes, and with the incorporation of the new design templetes of blogs allowing users to have pages, the shop owner may find it valuable to move the website content over to blog pages and combine the two seperate sites into one. This would make it more customer and web-surfer friendly. ** 2 stars for website. Although the blog itself is well laid out by iteself we give it **** 4 stars without the addition of the website.
Overall, we love BeBe Babies and Friends. Will we come recommend this site to a friend? Absolutely. Are we most likely to return and purchase again? Absolutely.
But just don't take our word for it, tell us what you think. What do you like about this shop and it's website? What, if any, improvements would you suggest to the owner?
A special thanks to Casie at BeBe Babies and Friends for her wonderful shop and appearing in today's shop critique friday.
**Don't forget to leave your comments at a chance to win a free critique of your own shop or product!
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